Help
Support & Contact Us
We're here to help. Reach out to us through any of the channels below and our team will get back to you promptly.
Frequently Asked Questions
How do I cancel my order?+
Orders can be cancelled before dispatch. Contact us immediately via email or WhatsApp with your order ID.
When will my refund be processed?+
Approved refunds are processed within 7–10 business days to your original payment method.
What if I receive a damaged product?+
Share unboxing photos/videos within 24 hours of delivery via WhatsApp or email and we will resolve it promptly.
Can I return a customized item?+
No. Customized, engraved, or personalized jewellery is non-returnable and non-refundable.